Privacy & Cookie Policy

Version 1.0 — Effective from 01/12/2025

1. Who We Are

This website, www.penicuikcleaners.co.uk, is owned and operated by Penicuik Cleaners, a sole trader based in Penicuik, Scotland.

Contact email: clean@penicuikcleaners.co.uk

We take your privacy seriously and aim to collect as little personal data as possible.

 

2. What This Policy Covers

This Privacy & Cookie Policy explains:

  • What limited personal data may be collected when you use our website

  • How that data may be used

  • Your rights under UK GDPR and the Data Protection Act 2018

This policy applies only to www.penicuikcleaners.co.uk.

 

3. What Data We Collect

We do not collect personal data directly through forms, accounts, comment sections, or sign-ups.

However, the following minimal data may be collected automatically by WordPress or our hosting provider:

3.1. Technical & Analytics Data (Automatic)

When you visit the site, standard server logs may collect:

  • Your IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of visit

This information is generated automatically by most websites and is used only for security, performance, and basic traffic monitoring.

 

4. Information You Provide Voluntarily

The only way you provide personal data to us is if you email us directly at:

clean@penicuikcleaners.co.uk

Your email will contain the information you choose to share (e.g., name, address, cleaning requirements).
 We use this information only to respond to your enquiry and to provide cleaning services if you decide to book with us.

We do not store your details for marketing, newsletters, or profiling.

 

5. Cookies

Our website may use basic WordPress cookies, which are usually related to:

  • Site performance

  • Security

  • Embedded content (e.g., Google Maps)

We do not use cookies for advertising or tracking you personally.

You can control or disable cookies through your browser settings at any time.

 

6. Embedded Content

Our website may include embedded content (e.g., Google Maps, booking tools, or videos).
 These external websites may collect data according to their own privacy policies.

We do not control how third-party sites use data.

 

7. How We Use Your Data

Any personal data you provide (e.g., via email) is used only for:

  • Responding to enquiries

  • Arranging cleaning services

  • Providing invoices if requested

  • Internal record-keeping (where legally required)

We do not share your data with third parties unless required by law or necessary for accounting purposes (e.g., HMRC).

 

8. How Long We Keep Your Data

  • Emails: up to 6 years, as required for tax and accounting compliance.

  • Server logs: typically 30–90 days, depending on the hosting provider.

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction of your data

  • Request deletion

  • Object to processing

  • Restrict processing

To exercise any of these rights, contact:
 clean@penicuikcleaners.co.uk

 

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will always be posted on this page.

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